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We have moved last week and I phoned Outsurance on Wednesday to inform them about the new address I spoke to Devon who gave me a quote of R 1071, which is a lot more than we paid at our previous place. The new flat is in the same neighbourhood with better security that is why I questioned the higher premium. Devon said he can't understand it either and promised to phone me back. On Thursday he still didn't phone and I got a email with the new policy details with the premium of R1071. I then phoned again and spoke to Johan who told me he will look into the matter and phone me back which he didn't. I phoned again Thursday afternoon and spoke to a lady who again promised me to get Devon to phone me back. Till now NO ONE phoned me, I didn't accept the quote and my account was debited with R1071. I left a message on their website to call me back, what more can I do? I'm very disappointed because I got very good service from Outsurance in the past. I want some one to phone me so that I can cancel my policy