FM
Fiona M
1 reviews | Active since Sept 2025
22 Sept 2025, 09:35
No refund for premium paid!!
Outsurance owes me a refund but it's been 3 weeks of waiting. Everytime I call the consultants they inform me the manager will release the funds and it will reflect in a day or two but it has never reflected til today. Im not happy with the delay. It's been an inconvenience to my budget.
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OUTsurance's replyOfficial
23 Sept 2025, 14:58Good day Fiona We have completed our review of your complaint, and a client care manager has been in contact with you. Thank you very much for bringing this issue to our attention and we apologise for the poor service you have received. As per your discussion with our manager, we have corrected the error on our side and your refund has been processedcorrectly. Please allow for two working days for the payment to reflect in your bank account. We once again apologise for the error, and we will ensure that preventative measures are put in place. Regards, The OUTsurance Team
OUTsurance's reply23 Sept 2025, 14:58
Official
Good day Fiona We have completed our review of your complaint, and a client care manager has been in contact with you. Thank you very much for bringing this issue to our attention and we apologise for the poor service you have received. As per your discussion with our manager, we have corrected the error on our side and your refund has been processedcorrectly. Please allow for two working days for the payment to reflect in your bank account. We once again apologise for the error, and we will ensure that preventative measures are put in place. Regards, The OUTsurance Team