MK
Martin K
1 reviews | Active since Feb 2018
03 Apr 2020, 10:52
No reduction in Premiums while at home on lockdown period?
It would have been nice if Outsurance would have followed some other companies that gave a reduction in premiums in the lockdown period seeing we had to stay home. It is claimed that they advertised it (which was not on any of the 20 channels I saw in the last 10 days) when an email or SMS could have been sent out informing the customers would have worked. I sent an email 5 days ago querying this and get a call which I could hardly hear the person. Then they say they cannot backdate it
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OUTsurance's replyOfficial
06 Apr 2020, 12:28Good day Martin,
Thank you for raising your concerns with us and at the same token we do apologise for the poor sound quality. Our staff are working remotely from home and we have had several challenges with our phone lines. Keo our client care manager contacted you to address your concerns.
We have received requests on how we are helping our clients out in this difficult time. This is a global pandemic and we believe our duty is to assist our clients, service providers and SMES who are experiencing financial constraints. We are further highly appreciative and indebted to our brave medical fraternity who are working tirelessly to assist those infected by this dangerous virus. We have committed R102 million towards these efforts. You may read about this on the link below: https://www.outsurance.co.za/company-news/outsurance-commits-102million-rands-to-support-covid-19-efforts/ Any clients experiencing financial difficulties we encourage them to contact us so we may discuss changing cover options to help make premiums more affordable.
Regards,
OUTsurance
Thank you for raising your concerns with us and at the same token we do apologise for the poor sound quality. Our staff are working remotely from home and we have had several challenges with our phone lines. Keo our client care manager contacted you to address your concerns.
We have received requests on how we are helping our clients out in this difficult time. This is a global pandemic and we believe our duty is to assist our clients, service providers and SMES who are experiencing financial constraints. We are further highly appreciative and indebted to our brave medical fraternity who are working tirelessly to assist those infected by this dangerous virus. We have committed R102 million towards these efforts. You may read about this on the link below: https://www.outsurance.co.za/company-news/outsurance-commits-102million-rands-to-support-covid-19-efforts/ Any clients experiencing financial difficulties we encourage them to contact us so we may discuss changing cover options to help make premiums more affordable.
Regards,
OUTsurance
OUTsurance's reply06 Apr 2020, 12:28
Official
Good day Martin,
Thank you for raising your concerns with us and at the same token we do apologise for the poor sound quality. Our staff are working remotely from home and we have had several challenges with our phone lines. Keo our client care manager contacted you to address your concerns.
We have received requests on how we are helping our clients out in this difficult time. This is a global pandemic and we believe our duty is to assist our clients, service providers and SMES who are experiencing financial constraints. We are further highly appreciative and indebted to our brave medical fraternity who are working tirelessly to assist those infected by this dangerous virus. We have committed R102 million towards these efforts. You may read about this on the link below: https://www.outsurance.co.za/company-news/outsurance-commits-102million-rands-to-support-covid-19-efforts/ Any clients experiencing financial difficulties we encourage them to contact us so we may discuss changing cover options to help make premiums more affordable.
Regards,
OUTsurance
Thank you for raising your concerns with us and at the same token we do apologise for the poor sound quality. Our staff are working remotely from home and we have had several challenges with our phone lines. Keo our client care manager contacted you to address your concerns.
We have received requests on how we are helping our clients out in this difficult time. This is a global pandemic and we believe our duty is to assist our clients, service providers and SMES who are experiencing financial constraints. We are further highly appreciative and indebted to our brave medical fraternity who are working tirelessly to assist those infected by this dangerous virus. We have committed R102 million towards these efforts. You may read about this on the link below: https://www.outsurance.co.za/company-news/outsurance-commits-102million-rands-to-support-covid-19-efforts/ Any clients experiencing financial difficulties we encourage them to contact us so we may discuss changing cover options to help make premiums more affordable.
Regards,
OUTsurance