No Reaction For Two Days...

<p>Morning, my ADSL line got striked by lightning on Friday 11 Nov 2016, I made the claim about 30 after I whent through all the devices and so on... They Told me someone would come and collect all the broken stuff from my house on the Saturday between 13:00-15:00, which they did.</p> <p>The guy who came and collected everything told me that someone will phone me back monday morning... I phoned them by Monday night, and they where waiting for the damage report, and they said they will phone me the next morning... They didn't I had to phone in again the next afternoon around 14:30! The reply of the agent was clear that they will phone me back before the end of the day... I'm still waiting!</p> <p> </p> <p>Okay so the reason for my complaint is: I have asked them to please make as quick as what they possebly can, for I'm self employed and I work from home, and all my work is done online... I asked them every single time I phoned: "please it's urgent", It's day 5 now after the claim has been submited and still no-one hase phoned me back... Yesterday I had to buy a new ADSL-Router to get my work up-to-date, which was a extra R1000, outsurance don't have to face my screaming clients, but I do... Outsurance don't pay me my montly salery... I DO SO...</p> <p> </p> <p>Please bear in mind that I will be moving my profile to MiWay from December!</p> <p> </p> <p>In 5 Day I had to phone you, Outsurance 3X, and not once did you phone me back... I'm really sorry about all the work your personel have to do, but, I'm not taking anything as an excuse, just like my clients is not taking any of my explemations as an excuse!!</p> <p>Please Don't make add on TV telling us how wonderfull and fast your service are, when it is clearly not...</p> <p>Today I will be out most of the day so I don't think they will get hold of me.. that will take it down to 6 days from tomorrow, that not a single outsurance agent has phoned me back...</p> <p> </p> <p>Many Thanks</p> <p>RW Opperman</p>