TK
Thelna K
1 reviews | Active since Dec 2010
23 May 2020, 09:14
NO R500.00 PAYMENT AS PER TV ADVERT
I REQUESTED A QUOTATION ON MY VEHICLE, AS THEY ADVERTISE THAT THEIR PREMIUMS ARE VERY LOW AND THAT IF THEY CANNOT BEAT THE PRICE, THEY WILL PAY OUT R500.00. WELL, I OBTAINED QUOTE NO ***0 THIS WEEK, AND THE INSURANCE WAS NEARLY R300.00 MORE FOR THE SAME COVER I CURRENTLY HAVE. WHEN I ENQUIRED ABOUT THE R500.00, NO ONE SPEAKS TO ME OR WILL HELP ME
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OUTsurance's replyOfficial
25 May 2020, 14:32Hi Thelna.
What you describe is very concerning and not in line with the service we pride ourselves in. Please accept our apologies for the poor service experience you describe.
We have escalated this matter to our Promotions Team for review and assistance.
We take your complaint very seriously and will do everything we can to resolve this fairly and quickly to your satisfaction. Kindly expect a call from our Quote Promotions Supervisor.
Regards
OUTsurance
What you describe is very concerning and not in line with the service we pride ourselves in. Please accept our apologies for the poor service experience you describe.
We have escalated this matter to our Promotions Team for review and assistance.
We take your complaint very seriously and will do everything we can to resolve this fairly and quickly to your satisfaction. Kindly expect a call from our Quote Promotions Supervisor.
Regards
OUTsurance
OUTsurance's reply25 May 2020, 14:32
Official
Hi Thelna.
What you describe is very concerning and not in line with the service we pride ourselves in. Please accept our apologies for the poor service experience you describe.
We have escalated this matter to our Promotions Team for review and assistance.
We take your complaint very seriously and will do everything we can to resolve this fairly and quickly to your satisfaction. Kindly expect a call from our Quote Promotions Supervisor.
Regards
OUTsurance
What you describe is very concerning and not in line with the service we pride ourselves in. Please accept our apologies for the poor service experience you describe.
We have escalated this matter to our Promotions Team for review and assistance.
We take your complaint very seriously and will do everything we can to resolve this fairly and quickly to your satisfaction. Kindly expect a call from our Quote Promotions Supervisor.
Regards
OUTsurance