NO POLICY DOC AS PROMISED ON 2 OCCASIONS. SUPPLER WANTS TO SUPPLY SUB STANDARD CARPETS.

<p>Carpets waterlogged... claim approved. promised policy document, I have never received... AND STILL HAVE NOT RECEIVED.</p> <p>Approved supplier arrives , but not as per appointment... calls me at work when he is at my gate.</p> <p>I have to , TWO days later request samples, that arrive again when we are not home, and are sub standard , not the same as removed carpets. they thought i was not going to complain !!!</p> <p>Again, i ask for the correct carpet sampleas last week.</p> <p>The supplier asks me to take photos , they forgot to take, to send to Outsurance and send them .</p> <p>... and am still waiting. NO CALL FROM APPROVED SUPPLIER</p> <p>Called Hector on 23 Nov 2016, 012 ********** , requesting him sort the problem out. He was to come back to me.. NEVER DID</p> <p>called today.... His unavailable... I JUST RECEIVE VOICE MESSAGE.</p> <p>Was again promised yesterday that I will receive my policy documents... as the excess is ludicrous. STILL NO E MAIL.</p> <p>BEEN A WEEK WITHOUT ANY FEEDBACK ON CARPET SAMPLES OR ANY CALL FROM SUPPLIER OR OUTSURANCE.</p> <p>FUNNY HOW OUTSURANCE ADVERTISED ON 947 REGARDING THEIR ABILITY TO PAY CLAIMS....</p> <p>POOR SERVICE, IF YOU ASK ME</p>