1 reviews | Active since Oct 2011
No payment solution for missed debit - No cover - customer *****ed
Missed a debit order and want to make a payment manually. Thaeir sms link keeps on bombing out when you try to make the payment. Not even their online portal have the functionality to make a manual payment - makes you wonder why, since the agent tells me that I am not covered now which means I cannot use my can for two days till they catch a wakeup and send me a payment link again. So basically, if I do get into an accident, I'm *****ed. At least they've received some premiums up till now with no claims - guess who walks away the winner. You would think for a company with so many clients they would at least have a payment function on the customer portal - really, it's not rocket science - or is it done deliberately...
We are very sorry about the frustration.
Since the resubmission was already offered to the bank on the 24th, we cannot accept a manual payment until the latter has been finalised.
Our client care manager contacted you and explained the procedure.
Thank you for allowing us the opportunity to have explained this.
Regards
OUTsurance
We are very sorry about the frustration.
Since the resubmission was already offered to the bank on the 24th, we cannot accept a manual payment until the latter has been finalised.
Our client care manager contacted you and explained the procedure.
Thank you for allowing us the opportunity to have explained this.
Regards
OUTsurance