1 reviews | Active since Jul 2019
NO OUTBONUS OR CLAIM RECEIVED
Good day Everyone,
Outsurance contacted me regarding the overcharged premium and assured me that I would be refunded. That was at the beginning of July and I am yet to receive my reimbur*****t.
I am also quite irritated as I have not received any news regarding my second claim lodged in May.
Furthermore, I was due an Outbonus for not claiming for * years on the **/**/****. But this just like the reimbur*****t I am due has not been paid over by Outsurance.
I would like to re-emphasize that all these issues all seem to stem from a claim for an incident (theft and break-in to my car) that we are reminded of when initially consulted by insurance brokers.
We coaxed into accepting insurance policies which inherently cost you more than they save and when you're a victim of a crime, which is what they use as a scare tactic for why you should have insurance, well that's when you become a victim of ***** too!
I am exhausted and stressed from the ordeal and would like to receive the funds owed to me as well as feedback regarding my second claim, whether this is going to happen is apparently beyond my control.
Will keep all posted as to Outsurance response and whether this is resolved.
Seth Langberg
We acknowledge receipt of your correspondence and are truly sorry to read about the poor service from our client care as well as claims department!
Our claims manager, Ronald was in contact with you about the claim and will call you again at 16h00 this afternoon.
Further to that, our client care manager, Weliswa has not been successful in reaching you yet.
She will however do her best to make successful contact with you as soon as possible to discuss your concerns regarding your premium as well as the OUTbonus.
We hope to conclude the matter for you as soon as possible.
Regards
OUTsurance
We acknowledge receipt of your correspondence and are truly sorry to read about the poor service from our client care as well as claims department!
Our claims manager, Ronald was in contact with you about the claim and will call you again at 16h00 this afternoon.
Further to that, our client care manager, Weliswa has not been successful in reaching you yet.
She will however do her best to make successful contact with you as soon as possible to discuss your concerns regarding your premium as well as the OUTbonus.
We hope to conclude the matter for you as soon as possible.
Regards
OUTsurance
