1 reviews | Active since Apr 2024
NO OUTBONUS on my home insurance after 5 claim free years
I have been insured with Outsurance through Fnb from 2017. I have been claim free for the past 5 years but have not received an Outbonus. I called Outsurance on 22nd April 2025 and spoke to a Thembeka who advised that my policy schedule for the past 3 years doesn't show that I dont qualify for an Outbonus. She referred me to the manager by the name of Faith Khumalo who was demeaning and condescending towards me. She kept interrupting me. She couldn't explain why I was never told from the onset that my policy didn't show why there is no mention of me getting or not getting the Outbonus. I feel that I have been unfairly prejudiced and treated like I'm not an Outsurance client. I would like to receive my Outbonus for the 5 claim free years.
Thank you for your feedback, which was most concerning!
Our client care manager audited the call you referred to. We sincerely apologise for the poor manner in which your enquiry was held. The service transgression has been addressed.
The OUTbonus benefit was discussed and the reason this does not apply to bank referred clients, was explained. These clients already pay preferential rates. We we able yto offer you a reduced rate and are pleased to know that you are satisfied with the outcome.
Regards
The OUTsurance Team
Thank you for your feedback, which was most concerning!
Our client care manager audited the call you referred to. We sincerely apologise for the poor manner in which your enquiry was held. The service transgression has been addressed.
The OUTbonus benefit was discussed and the reason this does not apply to bank referred clients, was explained. These clients already pay preferential rates. We we able yto offer you a reduced rate and are pleased to know that you are satisfied with the outcome.
Regards
The OUTsurance Team