No one to assist

Please can you look at the operating times of your client care centres ? On your website it says 07h00 t0 18h00 but no one was available to assist me with my pet claim when I called in at about 16h00. This is false advertising. Then I asked for assistance with the app as it did not allow me to process the claim on the app , I was told that there was no one I that department to assist and this was at about 17h45. This claim could have been sorted out alot sooner had your team operated within the hours as advertised on your website.

Jarryd and Nunu in your pet claims department were very helpful and efficient in resolving my claim and I appreciate this. You still need to address the client care operating hours though. Either you specify that the client care and the app work different operating or extend the operating hours of the pet and app client care areas.