No one can assist me

I called Outsurance a few times but no one came back to me then on Thursday I decided to send a e mail to a Alet Floppen who got one of the consultants to call me who could not assist me at all I then asked her to get her supervisor to call me and yet again no one called me she actually told me that all the supervisor went home. That is so hard to believe because there should be a Supervisor on duty to manage the staff it is a call centre. Once again Outsurance has decided to ***** with the people that pay their premiums on time. I wish these people could just get it together and stop messing around. It is one bad situation after the other if they eventually decide to do something good I might have a stroke. Is all the adverti*****t on TV for show to lock in new customers