No no no outsurance

Please note outsurance will be losing two clients, my wife and I. Losing me because since I've gone from my bakkie to the Polo, there's an issue each month. Month 3 and the debit order, yet again hasn't gone off. My wife since we have added a new car they added two and she told the multiple times we are only taking one vehicle extra !!! How can you not understand ??? I am so upset now we have to beg to get mine deducted and beg to get her money back ??? What will be done to rectify the issues and back and forth ???