No Link to OUTSURANCE beat your quote reward

Ho Folks ..

So there i was minding my own business when i received a call from an Agent at OUTSURANCE wanting to quote me on personal insurance.

He noted that i had been a customer in the past, and that OUTSURANCE would like to -"re-connect" with old Clients to see if they can offer better insurance cover.

I proceeded to inform the gentleman that i current have personal insurance for my Vehicles, Household contents , property and a personal item and that i'm happy with my current insurer.

I guess he saw this as a challenge as he then offered to do a quote as a comparison.

I was on the phone with the gentleman for about 40 minutes as i answered his questions.

Now bearing in mind that i have 3 vehicles covered, Property Insurance, Property Items Insured and a personal Item insured, this would be a lengthy process.

After while , he then gave me some number: OUTSURANCE cover for Vehicle #1 was R1,282.64 vs my current insurer which is R758.64

OUTSURANCE cover for the 2nd vehicle was also just over R1000 vs my current insurer at R804.00

The agent then realized that (1) this would take too much time to go through these items and (2) OUTSURANCE might not match my current insurer.

He then proceeded to inform me that i would receive a SMS with a OTP and a link via email to the OUTSURANCE promotion where they offer to pay R400 - R800 if they cant match any current insurance quote.

He then told me to upload my current Insurance Policy to the link and i will be contacted by an agent.

I can confirm that i received the sms with the OTP, however no link was sent via email which would allow me to upload my current policy for a comparison.

I then proceeded to contact OUTSURANCE asking if a link would be sent to me via email.

The Helpful agent then noted that my email address on the "quote" was incorrect and he proceeded to fix it.

He then tried , again do a comparison quote vs my current insurance.

I noted that i just got off the phone with an OUTRURANCE Agent where i went through this process. It took up 40 minutes of my time and i unfortunately wont be able to again sit to go through this.

I requested the link as i have the OTP. I said i would submit my Current insurance Policy to see the outcome and what OUTSURANCE can offer.

The sms was sent at 11:58 this morning [10/10/2019] .. it is now 13:29 [10/10/2019] and still no link.

Please guys .. dont phone me and spend 40 minutes on the phone with me and promise to send a link via email which never comes through. Even after i phoned in myself to confirm if my email was taken down correct .. which i might add was not ..

Please send me the link so that i can do the comparison..

In the end .. service delivery trumps anything else .. this is not a good start if you would like to win back "old" Clients

Cheers Craig