No Joy on Service at Outsurance

Very bad service from Happy Motauyng. I drove 50km to nearest PG Glass to claim a windscreen. They called Outsurance, where i was told sorry they dont cover my windscreen on limited cover. But i have quite a few other vehicles on full cover and 3 guesthouses on cover for thousands each month. But try to claim a windscreen, no sry, we dont cover that.Then i told Happy i might just as well leave Outsurance, she told me if you want to leave, you can leave Outsurance yes. I was very disgusted. Well so i left. I did research, and yes, on limited cover they do cover a windscreen, so now all of a sudden yesterday PGGlass send me the autherasation to go ahead... Do i really want to, after all this issues and time consuming effort i made and the fact that all the staff at PG saw i had to turn around and feeling embarrassed... Outsurance always fights and its always an issue and im really tired sending mails and talking to tele sales ladies which doesn't know how they should give business people their respect. After all,we are paying a huge installment every month.