CR
Christine R
1 reviews | Active since Nov 2015
29 Jan 2024, 13:30
No improvement in service
Utterly disappointed!
I complained about their client liason and they assured me things would improve. Almost 3 months down the line, I am still without a car, still having to deal with a client liason, Steven, that is not proactive. The claims advisor is still difficult to get a hold of! My experience has been extremely disappointing. Can I just have one person who is on the ball and provides feedback when they say they will???
I need to get to work and still no courtesy car!
Seems like my online reviews are the only things that get attention to get things done!
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OUTsurance's replyOfficial
19 Feb 2024, 14:40Good afternoon Christine,
Further to our private reply, our client liaison advisor Rosey contacted you to adress your concerns.
We do apologise for the service experience mentioned, which has been addressed internally.
The part on order to complete the repairs has arrived and your Car hire has been extended until the repairs are completed.
Our client liaison team will keep you updated until the matter has been resolved.
Regards,
The OUTsurance Team
Further to our private reply, our client liaison advisor Rosey contacted you to adress your concerns.
We do apologise for the service experience mentioned, which has been addressed internally.
The part on order to complete the repairs has arrived and your Car hire has been extended until the repairs are completed.
Our client liaison team will keep you updated until the matter has been resolved.
Regards,
The OUTsurance Team
OUTsurance's reply19 Feb 2024, 14:40
Official
Good afternoon Christine,
Further to our private reply, our client liaison advisor Rosey contacted you to adress your concerns.
We do apologise for the service experience mentioned, which has been addressed internally.
The part on order to complete the repairs has arrived and your Car hire has been extended until the repairs are completed.
Our client liaison team will keep you updated until the matter has been resolved.
Regards,
The OUTsurance Team
Further to our private reply, our client liaison advisor Rosey contacted you to adress your concerns.
We do apologise for the service experience mentioned, which has been addressed internally.
The part on order to complete the repairs has arrived and your Car hire has been extended until the repairs are completed.
Our client liaison team will keep you updated until the matter has been resolved.
Regards,
The OUTsurance Team