1 reviews | Active since Apr 2011
No help whatsoever
My car's remote is not working. I'm stranded at home unable to go to work. They said they cannot help me because they can't switch off the immobilizor once the alarm goes off when inserting the key manually. They also said they can only open the car for me, which I can do myself, but then the alarm would drain the car battery. And over and above that, they cannot even give me the number of someone who can help with the remote, or a call out. ****ing useless. I'm changing insurance.!!!
Good day,
So sorry for the lack of assistance. I will escalate the matter to our claims manager who will contact you.
Thanks, Kelvin
Best regards,
Good day,
So sorry for the lack of assistance. I will escalate the matter to our claims manager who will contact you.
Thanks, Kelvin
Best regards,
Good day,
Thank you for notifying us. Grace our client services manager contacted you to apologize for the lack of assistance and to get the matter resolved. You told her that you got a technician to come to your house to get the remote fixed. Grace told you that we will pay for the call out.
Sorry for the inconvenience caused.
Thanks, Kelvin
Best regards,
Good day,
Thank you for notifying us. Grace our client services manager contacted you to apologize for the lack of assistance and to get the matter resolved. You told her that you got a technician to come to your house to get the remote fixed. Grace told you that we will pay for the call out.
Sorry for the inconvenience caused.
Thanks, Kelvin
Best regards,