NO Help from OUTsurance

I am at a loss with the unacceptable bad service I have received from both OUTsurance and the panel beaters, Precision & Sons in Centurion. On 2 February 2023, after I was involved in a motor vehicle accident, my vehicle was taken to Precision & Sons. The vehicle is a Mercedes Benz GLC43, with registration number JFT404MP. At Precision & Sons I dealt with a representative called Joze and OUTsurance, Willie assisted me. They informed me that the vehicle would be fixed within a few weeks. However, 6 months later, after numerous phone calls and empty promises, my vehicle is still not fixed and remains at the Precision & Sons. Neither Precision & Sons, nor OUTsurance can provide me with an acceptable reason why this has taken so long. To add injury to insult, I still don’t know when I can expect back my vehicle, fixed and ready. In the meantime, I still had to pay the vehicle instalments as well as the insurance premiums to OUTsurance. The service plan on the vehicle has also expired since. In addition, I had to provide my own transport for the entire 6 months. Who will compensate me for all of this? When will my vehicle be ready? This is by far the worst customer service experience I have ever encountered. Both OUTsurance and Precision & Sons have failed to meet the most basic requirements of a service provider and I am extremely upset about how I was treated. I am considering legal advice as I will not except this pathetic service from both OUTsurance and Precision & Sons any longer. Isabella Willemse