NT
Nomvula T
1 reviews | Active since Dec 2019
04 Aug 2025, 20:10
NO HELP AFTER YEARS OF INSURANCE
I've had an insurance for 20 years with Outsurance, now that I need to claim not only is the claim advisor rude but we not getting any joy, firstly i was told to get my own plumber. Which i paid from my own pocket, How is the excess fee over 4500, my pension income is not even that amount. They were supposed to bring someone to come check noone pitched up i had to call them again... for them to say they will send someone tomorrow, we sitting 2 days without water. What kind of **** are you running, worse you **** pensioners. What you say on TV is not true.
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OUTsurance's replyOfficial
18 Aug 2025, 14:34Good day Nomvula,
Thank you for your feedback.
After responding privately to you, we escalated the matter to our claims manager, Maxcean. She discussed the recourse with you, and a service provider was appointed to attend to the repair work. We will address the lapse in service accordingly. We can confirm that the excess on your building policy has been amended for future claims.
We do apologise for the disappointing experience.
Regards,
The OUTsurance Team
Thank you for your feedback.
After responding privately to you, we escalated the matter to our claims manager, Maxcean. She discussed the recourse with you, and a service provider was appointed to attend to the repair work. We will address the lapse in service accordingly. We can confirm that the excess on your building policy has been amended for future claims.
We do apologise for the disappointing experience.
Regards,
The OUTsurance Team
OUTsurance's reply18 Aug 2025, 14:34
Official
Good day Nomvula,
Thank you for your feedback.
After responding privately to you, we escalated the matter to our claims manager, Maxcean. She discussed the recourse with you, and a service provider was appointed to attend to the repair work. We will address the lapse in service accordingly. We can confirm that the excess on your building policy has been amended for future claims.
We do apologise for the disappointing experience.
Regards,
The OUTsurance Team
Thank you for your feedback.
After responding privately to you, we escalated the matter to our claims manager, Maxcean. She discussed the recourse with you, and a service provider was appointed to attend to the repair work. We will address the lapse in service accordingly. We can confirm that the excess on your building policy has been amended for future claims.
We do apologise for the disappointing experience.
Regards,
The OUTsurance Team