No follow up or follow through

<p>I asked for a quote on life insurance from Outsurance, after spending ages on the phone with their call centre and being asked questions that I could not understand as the guy spoke too fast and unclear, I was told that they would phone me back a bit later that day with a quote. I was contacted the next week with excuses that they did try to contact me - funny I had no missed calls on my phone - and they then proceeded to give me a quote not bothering to explain much.</p> <p> </p> <p>They then tried to get me to commit to taking their cover immediately which I was not prepared to do. I asked them to phone me back the Friday (this on the Wednesday) but I got call after call after call on the Wednesday and the Thursday. The Friday I had a brief call from the rep and when I could not speak to him right then, I asked him to phone me back which we agreed he would do the Monday. It is now more than a week later and still nobody bothered to phone me</p> <p> </p> <p>If they could not even bother with their potential customer BEFORE taking my money, imagine what poor service my poor wife would get should something happen to me. All their promises on their adds are just that, empty promises. You have to load your montly premium in order for the cash back they brag with, you have to do everything for them and then still they don't bother. The dear Lord hold and keep you if you have to deal with their call centre staff!! The ramble a bunch of ******* off at you and you have to make a decision based on their ramblings - although you could not make out head or tails of what was said.</p>