1 reviews | Active since Aug 2022
No feedback, still no car, terrible service
OUTsurance wow. My car accident was 6.5 weeks ago. I’ve had promises of receiving my car back for the past 3 weeks. Then my favorite part was when your agents told me for a solid week that even OUTsurance couldn’t get a hold of the panel beater SteiMar Automotive & Industrial Refinishers - Pty Ltd to get me an ETA or ANY information! This really instills confidence in your contractors you are using!
E-mails to Outsurance go unanswered either for days, sometimes forever.
I still have no car. Still no ETA. Your service has been undesirable to put it mildly. I expected more considering the premiums I pay. Very disappointed with your service. I will look to move my business insurance at my first possible opportunity.
You have our apologies for the frustrating claims experience!
Many discussions have taken place between our claims managers and yourself since we received your complaint.
You have collected your vehicle this afternoon and we will do a proper assessment of your vehicle on Monday. We await the invoice for the signage you paid and our claims manager requested you please inform her of any concerns you might have.
Regards
OUTsurance
You have our apologies for the frustrating claims experience!
Many discussions have taken place between our claims managers and yourself since we received your complaint.
You have collected your vehicle this afternoon and we will do a proper assessment of your vehicle on Monday. We await the invoice for the signage you paid and our claims manager requested you please inform her of any concerns you might have.
Regards
OUTsurance