No feedback, pathetic system

I was involved in a motor vehicle accident on Saturday the 16th of April, I was not my fault and the driver of the other vehicle admitted they were in the wrong, this also stated on the accident report. I contacted Outsurance's Liability division and they gave me a list of items to send to them. <br> <br> All the items were sent on the 21st of April, on the 28th of April I still had not received and feedback or correspondence from my side and proceeded to send them an additional mail as well as calling their call centre.<br> <br> After threatening them with legal action and having my lawyer send them a letter, I received a phone call from them and a appointment date to have the damages assessed, this was on the 30th of April.<br> <br> Today is the 12th of May, still no correspondence, gave them a call and after putting me through to 5 different people who are supposedly handling my claim, they put me through to a message centre, for the second time, and now I wait again.<br> <br> I'm currently driving a damaged vehicle, with a door that can't be opened and now window, how is this fair? I was told 5-6 weeks is an acceptable time period to receive compensation to repair my vehicle, in what world is this acceptable?