No feedback or update

<p>Hi</p> <p> </p> <p>According to to your website and the sales pitch with you guys, I lodged a claim for my iPad and phone as it fell within the claim, I then got told on the same day my claim was rejected on the basis of the reason for the claim.</p> <p>I then got told by a lady named Desorine Bedwell that she would send me the recording and I must send an email to the disputes mailbox. 15 emails later with me awaiting the recording, I only received half a recording and an email address from a different person due to Desorine been on leave.</p> <p>The provided email address is non existant and the service is utterly useless and *********** with me having to keep following up on the recording and correct email address.</p> <p> </p> <p>I would like feedback in this regard and I will be taking this up with the insurance ombudsman as this is not in accordance with what is advertised.</p>