KE
Katie E
1 reviews | Active since Jan 2024
14 Feb 2026, 09:48
No feedback or call after multiple requests since 8:00
Good morning, I have sent multiple requests since 8:00 to make an amendment to my policy. I have received no feedback or a call. Awesome service is one of your business values, however I'm starting to doubt that now.
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OUTsurance's replyOfficial
24 Feb 2026, 13:47Good day Katie,
Thank you for bringing your concerns to our attention.
The lack of assistance is unacceptable. We can confirm that Natasha arranged assistance for you and the matter has been addressed internally.
You have our sincere apologies for the poor service experience.
Regards,
The OUTsurance Team
Thank you for bringing your concerns to our attention.
The lack of assistance is unacceptable. We can confirm that Natasha arranged assistance for you and the matter has been addressed internally.
You have our sincere apologies for the poor service experience.
Regards,
The OUTsurance Team
OUTsurance's reply24 Feb 2026, 13:47
Official
Good day Katie,
Thank you for bringing your concerns to our attention.
The lack of assistance is unacceptable. We can confirm that Natasha arranged assistance for you and the matter has been addressed internally.
You have our sincere apologies for the poor service experience.
Regards,
The OUTsurance Team
Thank you for bringing your concerns to our attention.
The lack of assistance is unacceptable. We can confirm that Natasha arranged assistance for you and the matter has been addressed internally.
You have our sincere apologies for the poor service experience.
Regards,
The OUTsurance Team