No Feedback on my Claim

I filed a motor glass claim with Refilwe on Friday and she send everything through to PG Autoglass Menlyn the same day. I heard nothing from PG Autoglass and phoned them Saturday morning. They did nothing to the claim and was in fact waiting for a VIN number (which Outsurance had). I then send Refilwe a email on Saturday asking her to change suppliers as PG Autoglass is clearly not interested in my business. Monday afternoon, after I had no reply from Refilwe or PG Autoglass, I phoned her. <br> All I heard is pathetic excuses for inefficiency. The call to Refilwe was cut while I was holding on for her to find out what happened to my claim. I gave up.