No feedback on excess due to me

<p>On 1 April 2015 my husband and I were involved in an accident through no fault of ours. When lodging the claim, I informed the consultant that there were two Outsurance pointsman on duty at the intersection, but they were standing on the pavement busy with their cellphones. I believe if they were regulating traffic as is their job, the accident could have been prevented. My car was repaired, however, I had to pay the excee of R3800 as the third party that caused the accident was not insured. On 2 September 2015 I received an sms stating that the recovery file (Ref no ********** 36) was re-allocated to Charmaine de Waal at the Legal department. I have to constantly contact her for feedback and lately she is not responding to emails. The last feedback I received was months ago, the third party is unemployed but is married in community of property, thus his wife will be liable to pay the excess. Since then I have not had any further feedback. The accident happened almost two years ago, surely there should have been some progress by now? Please advise as I need to know what further steps to take.</p> <p> </p> <p>Regards,</p> <p>Michelle</p> <p>ID no ********** 004086</p>