1 reviews | Active since Apr 2009
No feedback on claims
I have no idea where to complain anymore, call center do not respond to emails and managers call me and promise a resolution to our claim but still no response, we have been having a dispute since December 2017 on our claim and even put in a complaint to the assessors boss and nothing happened, can someone please call me so we can sort out our claim so the ceilings and damaged area can be repaired ASAP, I don tknow how many more time si must send complaints before we get this sorted
Hello YoursTrulygp
We know you will appreciate our concern about the very long time it has taken us to finalise your claim together with the poor response to your request for assistance!
Our assessing manager contacted you with an apology. An assessor was appointed and the way forwarded has been discussed.
Thank you for your understanding and accepting our apologies for the unfortunate inconvenience and frustration you experienced up to now.
Regards
Dinky
Hello YoursTrulygp
We know you will appreciate our concern about the very long time it has taken us to finalise your claim together with the poor response to your request for assistance!
Our assessing manager contacted you with an apology. An assessor was appointed and the way forwarded has been discussed.
Thank you for your understanding and accepting our apologies for the unfortunate inconvenience and frustration you experienced up to now.
Regards
Dinky