No feedback, no complaint procedure internally

<p>I am trying to get feedback on a claim ***.Apparently , the service advisor is out of office and the claim was costed to me hence nobody reverted to me. Today when i spoke to a manager (after speaking to three people before that because they couldnt channel the complaint correctly) i was told that she has an" out of office message".</p> <p>No such out of office message came through when i emaled.</p> <p>The claim was authorised on the 20th May, today is the 7th of June. No contractor has called me and the problem with the paving can only get worse</p>