No feedback/ miscommunication

Last Tuesday I made a claim and until today I have not received my assessment Report. Hector Sello Ntshwane does not give me any feedback unless I call him. I've made well over 10 calls and it was only today that Hector realised my car was towed to the incorrect service centre. After a week, that is unacceptable. He then blamed me for giving incorrect information to the towing service. I asked to speak to his manager this morning and was referred back to Hector instead. I will be changing my insurance once this process has finalised. Poor service.