No Feedback / Ignorance

I am not surprised, to yet again have to find out that outsurance is anything but what they boast to be. I am responding on behalf of my son. He took out an insurance policy with outsurance and first had to force them to alter the debit order dates which was wrong. After the first debit order went of, we noticed that an extra amount of approximately R300 was debitted as well. I enquired about the extra amount, and was told that this was a \\joining\fee (imagine we have to pay to join an insurance company to rip us off). I told the person that the joining fee was never mentioned to us\""