NO FEEDBACK IF YOU'RE THE 3RD PARTY

About a month ago an Outsurance client drove into my still standing vehicle PARKED in my DRIVEWAY and REVERSED into my GATE. They handled their clients claim with ease and I'm the one running around to get my property fixed. At the end of the day I was not the one at fault, my only sin was that I was now the 3rd party to this claim. All paperwork was duly handed in from my side and was promised payment during this week, but still no payment. I've contacted them numerously during the day (*** , ***0) leaving Urgent messages for Nonto Nxasane, but with no reply. The parts on my car has to be ordered seeing that the dealer don't stock the parts yet. The car has to be fixed cos I'm going away on holiday and wont be able to drive the vehicle in its current state as driving on a national road at the speed of 120km per hour will result in more damage to my car. The rear bumper was cracked and came out of the slide so if I drive it will cause the whole bumper to be ripped from the car. At the end of the day OUTSURANCE please remember that 3rd party claimers are people too and we didn't ask for this to happen. I just need this matter to be resolved so that I can move on.