NO FEEDBACK FROM OUTSURANCE FOR THE REPLACEMENT OF MY DAMAGED FRIDGE

I have been insured with Outsurance for over 20 years. On 04 October I reported a claim for my fridge after I came home to find that it had been damaged and that all the food in the fridge was spoiled.

I initially dealt with a consultant by the name of Lee who was very co-operative, then for reasons only known to Outsurance they replaced her with a consultant named Charlene. That's when service went down the drain.

It is almost 3 weeks since I first reported this claim, and no information is forthcoming about when the fridge will be replaced.

I have been buying food everyday and having to throw food away as it gets spoiled. This is not sustainable, especially as I am a pensioner. How Outsurance has expected me to live without a fridge for almost 3 weeks, beats any reasoning - especially in this hot weather

I am really disappointed in Outsurance's service which has gone down considerably from the company that I used to recommend to my friends and family to what it has become.

I am a very frustrated customer right now.