TS
Thandeka S
1 reviews | Active since Feb 2020
18 Feb 2023, 13:22
No feedback from OUTsurance.
We were victims of a road rage incident last year. We took the matter up with our insurer, OUTsurance. They then came back to us and said they would handle the whole matter and escalate it to their legal team, and we shouldn’t deal with the 3rd party at all. We had to part with excess money, to get our vehicle fixed in the interim. We get ZERO feedback on the progress of this issue. Last we heard from Onita Kanyoka from OUTsurance was last year October. We are extremely upset about this.
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OUTsurance's replyOfficial
22 Feb 2023, 15:06Good afternoon Thandeka,
Further to our private reply, our legal manager Camini contacted you and provided you with an update.
She has also arranged for a reminder to be set for regular feedback to be provided to you.
We apologise for the lack of feedback and appreciate that you have brought this to our attention.
Regards,
OUTsurance
Further to our private reply, our legal manager Camini contacted you and provided you with an update.
She has also arranged for a reminder to be set for regular feedback to be provided to you.
We apologise for the lack of feedback and appreciate that you have brought this to our attention.
Regards,
OUTsurance
OUTsurance's reply22 Feb 2023, 15:06
Official
Good afternoon Thandeka,
Further to our private reply, our legal manager Camini contacted you and provided you with an update.
She has also arranged for a reminder to be set for regular feedback to be provided to you.
We apologise for the lack of feedback and appreciate that you have brought this to our attention.
Regards,
OUTsurance
Further to our private reply, our legal manager Camini contacted you and provided you with an update.
She has also arranged for a reminder to be set for regular feedback to be provided to you.
We apologise for the lack of feedback and appreciate that you have brought this to our attention.
Regards,
OUTsurance