AJ
Andre J
1 reviews | Active since Jan 2023
05 Apr 2023, 14:17
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I contacted Outsurance between mid and late April with the following.
We are moved to a smaller store. The cash on site is much less. The DVD stock must be removed. We now only have four computers. The big screen TV is sold. I notified them when it was sold May 1, 2021.
When I looked at my policy schedule recently, I saw that virtually none of the changes had been made. I paid premiums for two years for stock I didn't have
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OUTsurance's replyOfficial
17 Apr 2023, 09:16Good day Andre,
After responding privately to your review, we escalated the matter for urgent attention.
Ally our client services manager has been unsuccessful in her attempts to reach you. Please note, we listened to all calls recordings and at no point were we advised to remove the items. Please email Ally on the email address provided. Ally will in turn call you to address your concerns.
Thank you for giving us the opportunity to look into the matter.
Regards,
The OUTsurance Team
After responding privately to your review, we escalated the matter for urgent attention.
Ally our client services manager has been unsuccessful in her attempts to reach you. Please note, we listened to all calls recordings and at no point were we advised to remove the items. Please email Ally on the email address provided. Ally will in turn call you to address your concerns.
Thank you for giving us the opportunity to look into the matter.
Regards,
The OUTsurance Team
OUTsurance's reply17 Apr 2023, 09:16
Official
Good day Andre,
After responding privately to your review, we escalated the matter for urgent attention.
Ally our client services manager has been unsuccessful in her attempts to reach you. Please note, we listened to all calls recordings and at no point were we advised to remove the items. Please email Ally on the email address provided. Ally will in turn call you to address your concerns.
Thank you for giving us the opportunity to look into the matter.
Regards,
The OUTsurance Team
After responding privately to your review, we escalated the matter for urgent attention.
Ally our client services manager has been unsuccessful in her attempts to reach you. Please note, we listened to all calls recordings and at no point were we advised to remove the items. Please email Ally on the email address provided. Ally will in turn call you to address your concerns.
Thank you for giving us the opportunity to look into the matter.
Regards,
The OUTsurance Team