1 reviews | Active since Nov 2010
No feedback/ bad service received
Experienced bad service from the claims advisor & the assessor re our repairs on our vehicle. Bad quality of work done on our vehicle. Please do not use TMA Auto africa group as an service provider. My husband had to wait until 20:00 to get out vehicle in order for us to go on Holiday. TMA advised work could not be done and we need to come back in JAN. We lodge an complaint on Thursday, 2 January. Palessa Ramorei - " Client Liasion" advised She will sort this out for us. I had to phone in every day to follow up. Today I phoned her asking for feedback, she advised it may take 2 weeks.. requesting her to send me the details of the assessor Sam, I am still waiting. Why do I have to do the follow up? I advised her Outsurance is definitely not giving awesome service. Regards Leandra Duvenage
Thank you for your feedback. Lebo our client liaison manager contacted you to address your concerns and to discuss what had transpired.
Your husband informed the panel beater that he needs to use the vehicle to go on holiday and he signed a release where he acknowledged the vehicle was not ready. The lack of feedback you described is concerning and we will address the matter accordingly.
An appointment has been scheduled for tomorrow to have the work completed on your vehicle.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
Thank you for your feedback. Lebo our client liaison manager contacted you to address your concerns and to discuss what had transpired.
Your husband informed the panel beater that he needs to use the vehicle to go on holiday and he signed a release where he acknowledged the vehicle was not ready. The lack of feedback you described is concerning and we will address the matter accordingly.
An appointment has been scheduled for tomorrow to have the work completed on your vehicle.
We do apologise for the inconvenience caused.
Regards,
OUTsurance