1 reviews | Active since Apr 2011
No Feedback
<p>My home was burglard on 1 Nov and 8 days later I'm still waiting to hear how far my claim is .My claim no is ********** 72 and the Adviser is or was Nadira Rampishard. This morning I received an sms that my Advisior is Siza Mabanga. I have not received any feedback as to how far the progress of my claim is since I reported the incident. I'm the one who keeps contacting Nadira .On the day of the incident Lorenzo assisted me when I reported the incident .He tried to get me a security gaurd to come and stay outside my home for the night but he could't find anyone and told me I was free to organise one myself and that outsurance would reimburse me. I found this to be strange since I was in a panic mode , frustrated and traumatised by the incident and yet I'm expected to be calling aroung looking for a security company. Would someone please let me know what is going on.I have no energy to be fighting with you guys , I'm emotinally exhausted from not being able to sleep well at night .</p>
Thank you Siza for getting in touch .I'ts good to know that there's service providers who care and listen to their customers.
Thank you Siza for getting in touch .I'ts good to know that there's service providers who care and listen to their customers.
Dear Ntshadi,
Please accept our sincerest apology for the delay. Siza has since been in contact and discussed the settlement in detail and also discuss the way forward.
We appreciate you allowing us the opportunity to assist in this regard.
Alet
Dear Ntshadi,
Please accept our sincerest apology for the delay. Siza has since been in contact and discussed the settlement in detail and also discuss the way forward.
We appreciate you allowing us the opportunity to assist in this regard.
Alet
It's a month later and my claim is still not completed. I last communicated with Siza on the 24th regarding the replacement/pay out for my camera. He mentioned that he had closed the file with P& G Digital and that he will organize a pay out for my camera since I was not happy with the quality of the camera that I was offered. Two weeks later I'm still waiting . I've sent Siza two emails to follow up but there is no response yet. At times your service is can be exceptional and some of the time you guys do not bother to respond . I'm a big fan of outsurance but currently I'm just annoyed by the lack of feedback /response from your consultant.
It's a month later and my claim is still not completed. I last communicated with Siza on the 24th regarding the replacement/pay out for my camera. He mentioned that he had closed the file with P& G Digital and that he will organize a pay out for my camera since I was not happy with the quality of the camera that I was offered. Two weeks later I'm still waiting . I've sent Siza two emails to follow up but there is no response yet. At times your service is can be exceptional and some of the time you guys do not bother to respond . I'm a big fan of outsurance but currently I'm just annoyed by the lack of feedback /response from your consultant.