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A Client of Outsurance reversed into our brand new NP200 - The claim (with much aggravation) with all the documents were submitted. I left about 7 messages for a Dumisani to get back to us without any luck or results. At first all I wanted to know was if the documents were in order. Finally I got hold of his Manager's name - Janine du Toit, all of a sudden Dumisani was available. He then said that I should resend the documents, well that was not going to happen - it became a screaming match and "see there were all the documents on his system" Wonderful, we could finally move forward a tiny step after two months since the accident. He is in contact with his assessor and he will get back to me - we shall see, I doubt it, in the meantime we drive around with a dented car, no resolution to the insurance claim no: ***. The only good thing about Outsurance is their advertising - stay away from them - THE WORST INSURANCE COMPANY EVER!!!! - we are going to sue their Client for the costs - may be something will happen now. Let's see.