BM
Brenda M
1 reviews | Active since Oct 2010
21 Jul 2020, 16:57
No feedback
Outsurance was not able to match my current insurance premium as per their advert if they are not able to beat the current insurance they are going to pay R500 or R1500 if claim free for 3 years, well in my case they didn't keep their promise I was sent a link to follow and upload no claim bonus letters and my current policy not longer than 30 days, I tried to upload my current policy however the file was not able to be loaded causes the space provided to load the file is 5mb and my policy file is 6.5mb, I sent them an email on the 15th to them that I can't upload the insurance policy documents because of the space till today I haven't heard from Outsurance.
Helpful (0)
Replies (1)0
Replies (1)
OUTsurance's replyOfficial
03 Aug 2020, 16:27HI Brenda.
You recently contacted us regarding our quote promotion and brought to light your concerns about it.
We acknowledged your complaint and escalated the matter to our Quote Promotions Supervisor for review and assistance. We confirmed that your No Claims Letter was outstanding and you provided the letter. Your Quote Promotions Payment was subsequently processed to pay into the account you provided.
We are very sorry we did not complete the process with you initially and thank you for the opportunity to quote you.
Regards
OUTsurance.
You recently contacted us regarding our quote promotion and brought to light your concerns about it.
We acknowledged your complaint and escalated the matter to our Quote Promotions Supervisor for review and assistance. We confirmed that your No Claims Letter was outstanding and you provided the letter. Your Quote Promotions Payment was subsequently processed to pay into the account you provided.
We are very sorry we did not complete the process with you initially and thank you for the opportunity to quote you.
Regards
OUTsurance.
OUTsurance's reply03 Aug 2020, 16:27
Official
HI Brenda.
You recently contacted us regarding our quote promotion and brought to light your concerns about it.
We acknowledged your complaint and escalated the matter to our Quote Promotions Supervisor for review and assistance. We confirmed that your No Claims Letter was outstanding and you provided the letter. Your Quote Promotions Payment was subsequently processed to pay into the account you provided.
We are very sorry we did not complete the process with you initially and thank you for the opportunity to quote you.
Regards
OUTsurance.
You recently contacted us regarding our quote promotion and brought to light your concerns about it.
We acknowledged your complaint and escalated the matter to our Quote Promotions Supervisor for review and assistance. We confirmed that your No Claims Letter was outstanding and you provided the letter. Your Quote Promotions Payment was subsequently processed to pay into the account you provided.
We are very sorry we did not complete the process with you initially and thank you for the opportunity to quote you.
Regards
OUTsurance.