No feedback

I lodged a claim on the 6th of February 2019 to new liabilities as I'm third party, on the information email that they sent they said I should call with 5 working days to find out the outcome with their desktop assessor which I attended to the appointment on the 18th Feb 2019. Each and every time I call the person I am assigned too I never get a hold of her Mbali. Today again I called her five times and she was unavailable. I wonder how does Outsurance treat their paying clients if they cant provide simple feedback to the third party. On the 6th March it will be 5 weeks and I haven't received any feedback what so ever.