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jenifaer A

1 reviews | Active since Mar 2016

08 Sept 2016, 18:19

no ethics whatsoever!!!

<p>I am extremely disappointed that ethics do not exist in your entity ! I am beyond disgusted regarding the outcome of my claim, and no matter how hard I try to explain to the claims administrator, he simply does not see that what he is doing is so wrong on so many levels !!! I did not expect this from a company that supposedly values its reputation !!!</p>

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Replies (2)
OUTsurance
OUTsurance's reply09 Sept 2016, 15:00
Official

Thank you for affording us the opportunity to discuss your concerns.

Our claims manager, Xinilia contacted you and provided you with feedback. She pointed our the biggest cost difference as per the report is not work left out, but for the bumper.

Xinilia is forwarding you a copy of the assessment report to discuss with your own repairer and will wait for your further feedback.

Regards

Dinky

OUTsurance
OUTsurance's reply09 Sept 2016, 15:35
Official

Thank you for affording us the opportunity to discuss your concerns.

Our claims manager, Xinilia contacted you and provided you with feedback. She pointed our the biggest cost difference as per the report is not work left out, but for the bumper.

Xinilia is forwarding you a copy of the assessment report to discuss with your own repairer and will wait for your further feedback.

Regards, Dinky