1 reviews | Active since Dec 2016

27 Jan 2017, 16:25

No ethics... No courtesy

<p>Called these guys to have my premium reviewed and possibly try and get a discount on my monthly premiums.. </p> <p>the consultant than proceeds to review the policy, and discovers an error made by them.. he then increases the the premium and tells me that the policy will be under investigation and if its their fault the premium will go back to old premium, which kinda defeats the purpose !!</p> <p>consultants are rude</p> <p>they avoid answering your questions</p> <p> </p> <p>Overall poor service and terrible experience.. </p> <p>going to cancel the policy and go to another insurance house..</p>

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Replies (1)
OUTsurance
OUTsurance's reply30 Jan 2017, 14:59
Official

Hi Faheem,

Thank you for notifying us. Errol our sales manager listened to the recording and called you to provide you with feedback. The information captured at sales stage is what you provided us with and then when you called in to client care you amended the details which subsequently influenced the premiums. You mentioned that you will only come back if we can offer you a better deal. Sorry to disappoint.

Regards, Kelvin