No emailed quote,or callback
I have been waiting for a quote from an consultant at Outsurance I spoke to her last week Tuesday on the telephone and I ask her to please email me the quote and call me back on Thursday morning for I would have made my decision and I need insurance asap. I have been waiting since and this is such an inconvenience because I need insurance asap.
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Replies (5)
OUTsurance's replyOfficial
16 Oct 2019, 13:58Hi Phatheka.
Please accept our apologies for the poor service experience. It is unprofessional of us to take that long to send you the email you requested. You are right to expect courteous, respectful, and professional service from us.
We unfortunately captured your email address incorrectly and when we sent the quote, it returned unsent. We have subsequently corrected your records and escalated your query to the Sales Advisors manager to engage and assist. They will ensure you receive a call from the advisor to assist you accordingly.
We are sorry for the ordeal and for not completing the quote process with you. Thank you for letting us know and giving us an opportunity to correct where we fell short on our service.
Regards
OUTsurance
Please accept our apologies for the poor service experience. It is unprofessional of us to take that long to send you the email you requested. You are right to expect courteous, respectful, and professional service from us.
We unfortunately captured your email address incorrectly and when we sent the quote, it returned unsent. We have subsequently corrected your records and escalated your query to the Sales Advisors manager to engage and assist. They will ensure you receive a call from the advisor to assist you accordingly.
We are sorry for the ordeal and for not completing the quote process with you. Thank you for letting us know and giving us an opportunity to correct where we fell short on our service.
Regards
OUTsurance
Best regards,
OUTsurance's reply16 Oct 2019, 13:58
Official
Hi Phatheka.
Please accept our apologies for the poor service experience. It is unprofessional of us to take that long to send you the email you requested. You are right to expect courteous, respectful, and professional service from us.
We unfortunately captured your email address incorrectly and when we sent the quote, it returned unsent. We have subsequently corrected your records and escalated your query to the Sales Advisors manager to engage and assist. They will ensure you receive a call from the advisor to assist you accordingly.
We are sorry for the ordeal and for not completing the quote process with you. Thank you for letting us know and giving us an opportunity to correct where we fell short on our service.
Regards
OUTsurance
Please accept our apologies for the poor service experience. It is unprofessional of us to take that long to send you the email you requested. You are right to expect courteous, respectful, and professional service from us.
We unfortunately captured your email address incorrectly and when we sent the quote, it returned unsent. We have subsequently corrected your records and escalated your query to the Sales Advisors manager to engage and assist. They will ensure you receive a call from the advisor to assist you accordingly.
We are sorry for the ordeal and for not completing the quote process with you. Thank you for letting us know and giving us an opportunity to correct where we fell short on our service.
Regards
OUTsurance
Best regards,
's updateReviewer Update
17 Oct 2019, 14:18Dear Outsurance ,
I do not understand why you guys are lying now ,u do have my right email address and I DD receive an email from Candice Outsurance on my email it had an attachment that said whyout... Yesterday I spoke to both Candice and a very rude manager who ended up screaming on phone with me...the manager.They gave me a quote that was 5 times the quote I had initially recieved on the telephone and asked for it to be emailed.The Manager said the system was not feeling okay on the day in question and it gave me the wrong quote...
I would like to have the recording of my Tuesday the 7 call with Candice and yesterday s recording with Candice and her manager pls.
I do not understand why you guys are lying now ,u do have my right email address and I DD receive an email from Candice Outsurance on my email it had an attachment that said whyout... Yesterday I spoke to both Candice and a very rude manager who ended up screaming on phone with me...the manager.They gave me a quote that was 5 times the quote I had initially recieved on the telephone and asked for it to be emailed.The Manager said the system was not feeling okay on the day in question and it gave me the wrong quote...
I would like to have the recording of my Tuesday the 7 call with Candice and yesterday s recording with Candice and her manager pls.
's update17 Oct 2019, 14:18
Reviewer Update
Dear Outsurance ,
I do not understand why you guys are lying now ,u do have my right email address and I DD receive an email from Candice Outsurance on my email it had an attachment that said whyout... Yesterday I spoke to both Candice and a very rude manager who ended up screaming on phone with me...the manager.They gave me a quote that was 5 times the quote I had initially recieved on the telephone and asked for it to be emailed.The Manager said the system was not feeling okay on the day in question and it gave me the wrong quote...
I would like to have the recording of my Tuesday the 7 call with Candice and yesterday s recording with Candice and her manager pls.
I do not understand why you guys are lying now ,u do have my right email address and I DD receive an email from Candice Outsurance on my email it had an attachment that said whyout... Yesterday I spoke to both Candice and a very rude manager who ended up screaming on phone with me...the manager.They gave me a quote that was 5 times the quote I had initially recieved on the telephone and asked for it to be emailed.The Manager said the system was not feeling okay on the day in question and it gave me the wrong quote...
I would like to have the recording of my Tuesday the 7 call with Candice and yesterday s recording with Candice and her manager pls.
's updateReviewer Update
17 Oct 2019, 14:33I wish I could attach the email I got on the 8th...why are you not telling the truth?I have the email I received right after talking to Candice for the first time pls send the telephone recordings.
's update17 Oct 2019, 14:33
Reviewer Update
I wish I could attach the email I got on the 8th...why are you not telling the truth?I have the email I received right after talking to Candice for the first time pls send the telephone recordings.
OUTsurance's replyOfficial
18 Oct 2019, 10:34Hi Phatheka
Following our call, you line cut as we were relating that we had incorrect details on the initial quote. We are unable to get through when returning the call.
We do not dispute what you are saying and the concerns you raise, we genuinely want to assist and find a workable solution that will benefit us both.
May we please call you again shortly after 12:30 to discuss your concerns.
REgards
OUTsurance.
Following our call, you line cut as we were relating that we had incorrect details on the initial quote. We are unable to get through when returning the call.
We do not dispute what you are saying and the concerns you raise, we genuinely want to assist and find a workable solution that will benefit us both.
May we please call you again shortly after 12:30 to discuss your concerns.
REgards
OUTsurance.
Best regards,
OUTsurance's reply18 Oct 2019, 10:34
Official
Hi Phatheka
Following our call, you line cut as we were relating that we had incorrect details on the initial quote. We are unable to get through when returning the call.
We do not dispute what you are saying and the concerns you raise, we genuinely want to assist and find a workable solution that will benefit us both.
May we please call you again shortly after 12:30 to discuss your concerns.
REgards
OUTsurance.
Following our call, you line cut as we were relating that we had incorrect details on the initial quote. We are unable to get through when returning the call.
We do not dispute what you are saying and the concerns you raise, we genuinely want to assist and find a workable solution that will benefit us both.
May we please call you again shortly after 12:30 to discuss your concerns.
REgards
OUTsurance.
Best regards,
OUTsurance's replyOfficial
22 Oct 2019, 16:13Good day Sparkle,
The manner in which your query was handled is unacceptable and this is certainly not the level of service we usually deliver.
Kash our sales manager contacted you to discuss what had transpired. The day we quoted you we had a system glitch which had caused the premiums to reduce substantially. We have contacted all clients that were affected by the system glitch and discussed recourse with them.
We sincerely apologise for the poor service delivery as well as the inconvenience caused.
Regards,
OUTsurance
The manner in which your query was handled is unacceptable and this is certainly not the level of service we usually deliver.
Kash our sales manager contacted you to discuss what had transpired. The day we quoted you we had a system glitch which had caused the premiums to reduce substantially. We have contacted all clients that were affected by the system glitch and discussed recourse with them.
We sincerely apologise for the poor service delivery as well as the inconvenience caused.
Regards,
OUTsurance
Best regards,
OUTsurance's reply22 Oct 2019, 16:13
Official
Good day Sparkle,
The manner in which your query was handled is unacceptable and this is certainly not the level of service we usually deliver.
Kash our sales manager contacted you to discuss what had transpired. The day we quoted you we had a system glitch which had caused the premiums to reduce substantially. We have contacted all clients that were affected by the system glitch and discussed recourse with them.
We sincerely apologise for the poor service delivery as well as the inconvenience caused.
Regards,
OUTsurance
The manner in which your query was handled is unacceptable and this is certainly not the level of service we usually deliver.
Kash our sales manager contacted you to discuss what had transpired. The day we quoted you we had a system glitch which had caused the premiums to reduce substantially. We have contacted all clients that were affected by the system glitch and discussed recourse with them.
We sincerely apologise for the poor service delivery as well as the inconvenience caused.
Regards,
OUTsurance
Best regards,