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I would like to know why Outsurance doesnt have an email address to mail them on. I am at work, and i would like to track my conversation, and I am unable to do so on a call.

I phoned Outsurance last night (***0) and they have advised me that the consultant would call me back. I then said that i would probably miss the call as i am in meetings all day. The call centre agent then advised that calling is the only manner in which they make contact.

The consultant called this morning, they only called me once. i missed the call. Now i am advised i need to call back.

This service needs to be improved. We live in a digital age and if the only way of getting hold of consultants is through calls then im afraid Outsurance has failed.

Thanks