No "Do Not Tow" Stickers...

Moved the insurance to OUTsurance business which included 2 cars. The sales process itself went off smoothly. Vehicles needed inspection – no problem, took them to PG Glass Somerset West. When I was there, forgot to ask (and was not automatically given) the required “Do Not Tow” car stickers which I must have on the cars in terms of the policy wording. Popped back to PG yesterday and was told “we don’t have any, phone OUTsurance”. Phoned OUTsurance and the call centre agent said there was nothing they could do, they don’t have any, I must get them from PG Glass, but someone at OUTsurance would contact them to find out why they had run out of stickers (which is not much help to me…). Sent an online message to PG Glass asking them to get the manager of Somerset West to contact me urgently in this regard as when you call the branch you get the option of “1” for motor glass and “2” for building glass and I didn’t want to talk to a call centre operator about this issue – already been there, done that! Still waiting for PG Glass to respond… In terms of TCF (treating customers fairly), point 6, to make clients put stickers on their cars and then not supply them, is a post-sale barrier….My contract is with OUTsurance and I have raised the fact that I don’t have these stickers, through no fault of my own it’s now their responsibility to resolve this issue….