No customer support - deceptive tactics.

I went on line yesterday afternoon to change my car insurance - left a message for them to contact me. @ 17.37pm I received a single ring call which was immediately followed by a text message saying they were unable to reach me and my policy remains the same. This morning @ 07.55am i received the same. This is clearly an automated response with no effort being made to actually contact you in person which i can only presume it a tactic to avoid losing customers? I was going to readjust my insurance but now I'm going to cancel it and find an insurer who could be bothered to actually contact me!