No customer service just a sale in the pocket

On the 20th of July I decided to take up pet insurance. I then realised it didn't benefit me as I wanted an insurance that pays for the treatment up front and not having me pay first and then submitting the claims. On the 31 of July I sent an email to cancel this policy and noone came back to me. In the beginning of August you went ahead and debited my bank account. I then again emailed on the 17th of August saying that I already cancelled this policy i was then debited again this month. you can't get through to anyone. I even have a reference number *** that was on the 24th of August it is now the 7th of September and still I have not heard a word.