KZ
Kayise Z
1 reviews | Active since Jan 2017
20 Jul 2023, 08:56
No Customer Centrecity, compared to their advets.
On 17 July 2023, i put a claim for my engagement ring and today is the 20th and the track my claim status hasnt changed and no one is calling me to give me feedback with regards to this claim.
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OUTsurance's replyOfficial
25 Jul 2023, 09:45Good day Kayise,
After responding privately to your review, we escalated the matter for urgent attention.
Nonie our claims manager contacted you to address your concerns and to finalise your claim. We can confirm that your claim has been finalised and payment has been processed.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team
After responding privately to your review, we escalated the matter for urgent attention.
Nonie our claims manager contacted you to address your concerns and to finalise your claim. We can confirm that your claim has been finalised and payment has been processed.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team
OUTsurance's reply25 Jul 2023, 09:45
Official
Good day Kayise,
After responding privately to your review, we escalated the matter for urgent attention.
Nonie our claims manager contacted you to address your concerns and to finalise your claim. We can confirm that your claim has been finalised and payment has been processed.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team
After responding privately to your review, we escalated the matter for urgent attention.
Nonie our claims manager contacted you to address your concerns and to finalise your claim. We can confirm that your claim has been finalised and payment has been processed.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team