No customer care at all

I made a claim on my ceiling which was sagging on Monday 05 January 2025,they said the assor was going to come. The assessor on Wednesday after that nothing from them.. In the process my front ceiling eventually fell. I am disapointed with Outsurance I have been with them for years but there no custumore feedback from them what so ever. I called them on Friday 9th Jan, they said a guy called Siya would get back to me by end of business but nothing.. Outsurance dont care about customers, never give feedback and its frustating as I am sitting here with brocken ceiling and they are taking their time on checking up.. What happened to 48hrs of resolving a claim.