BM
Boitumelo M
1 reviews | Active since Feb 2021
03 Feb 2021, 20:20
No correspondence regarding our claim, claimed 2 months ago
Since we have placed a claim in November 2020 and we haven't gotten it resolved. No correspondence is being communicated to us. We always have to call in order to get feedback. The property was damaged and it's been 2 months and it's not even safe to stay in such state.
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OUTsurance's replyOfficial
09 Feb 2021, 14:18Good day Boitumelo,
We understand the delay has been a big inconvenience for you, we are sorry about that.
Itumeleng our assessing manager has been in contact with you to address your concerns and she discussed the claim in detail with you. There were several concerns which have been discussed with you and we are still waiting for the engineers report, once received we will call you to finalise the claim.
Thank you for your patience and understanding in this regard.
Regards,
OUTsurance
We understand the delay has been a big inconvenience for you, we are sorry about that.
Itumeleng our assessing manager has been in contact with you to address your concerns and she discussed the claim in detail with you. There were several concerns which have been discussed with you and we are still waiting for the engineers report, once received we will call you to finalise the claim.
Thank you for your patience and understanding in this regard.
Regards,
OUTsurance
OUTsurance's reply09 Feb 2021, 14:18
Official
Good day Boitumelo,
We understand the delay has been a big inconvenience for you, we are sorry about that.
Itumeleng our assessing manager has been in contact with you to address your concerns and she discussed the claim in detail with you. There were several concerns which have been discussed with you and we are still waiting for the engineers report, once received we will call you to finalise the claim.
Thank you for your patience and understanding in this regard.
Regards,
OUTsurance
We understand the delay has been a big inconvenience for you, we are sorry about that.
Itumeleng our assessing manager has been in contact with you to address your concerns and she discussed the claim in detail with you. There were several concerns which have been discussed with you and we are still waiting for the engineers report, once received we will call you to finalise the claim.
Thank you for your patience and understanding in this regard.
Regards,
OUTsurance