No Contact Possible

I am unable to make contact Outsurance – something is wrong with their systems: 1. I tried to contact then via phone. Their recorded voice very warbled initially but could make out their menu was more or less discernible. I followed that. I entered the number suggested but it does not go through – I could look at the number as entered on my phone’s face but got a message to the effect that the selection was not received. 2. I tried their app on my phone but got nowhere – it just stopped responding. 3. I tried to contact them by email but they rep**** that I cannot reach them via that route and suggested I contacted them by phone – see number 1 above – yes, I did try again.