No communication or feedback
I am having problems with a building claim. I sent a long email last week, consultant Nombuh Sengane replies to say she would make contact to discuss the matter. 6 days later still no reply. I try to call her and she is always busy on another line and never calls back.
There is no communication from Outsurance or their below-par yet expensive contactors. No one knows what is going on, nobody talks to anybody and no one gives feedback.
I am at my wit's end. My bathroom has been completely stripped and no answer on how to proceed.
I still have no answer on my paving either, I was forced to lay some concrete yesterday where my paving was as it was a danger to my family. Myself and my mother in law have tripped and hurt ourselves while Outsurance can no be bothered to get back to people or make decisions.
Can someone please take this seriously and do something already.
" apologies for the delay
Palesa did advise that you called and she escalated this matter to the
assessing department. We await the manager's feedback now and I will be
able to advise on the way forward. "
I do hope we get feedback ASAP..
" apologies for the delay
Palesa did advise that you called and she escalated this matter to the
assessing department. We await the manager's feedback now and I will be
able to advise on the way forward. "
I do hope we get feedback ASAP..
Thanks for your further response.
After responding privately to your review, we escalated the matter to our assessing team.
Nombuh has been in contact with you regarding the status of your claim. We can confirm the claim has been approved and a service provider has been appointed.
We do apologise for the delay as well as the inconvenience caused as a result.
Regards,
OUTsurance
Thanks for your further response.
After responding privately to your review, we escalated the matter to our assessing team.
Nombuh has been in contact with you regarding the status of your claim. We can confirm the claim has been approved and a service provider has been appointed.
We do apologise for the delay as well as the inconvenience caused as a result.
Regards,
OUTsurance
Our Adviser/Executor has also been trying to sort out our building policy to renew it for close on 3 months, he says no one has come back to him yet. I need to make sure that we are always covered, we would like to stay with Outsurance but if they are not coming back to him I asked him to please get urgent quotes from anyone.
Please can you see if you can get someone to contact him today to sort it all out.
Our Adviser/Executor has also been trying to sort out our building policy to renew it for close on 3 months, he says no one has come back to him yet. I need to make sure that we are always covered, we would like to stay with Outsurance but if they are not coming back to him I asked him to please get urgent quotes from anyone.
Please can you see if you can get someone to contact him today to sort it all out.
Thanks for letting us know.
We have requested our client services team to contact you.
Regards,
OUTsurance
Thanks for letting us know.
We have requested our client services team to contact you.
Regards,
OUTsurance